SHIPPING/RETURNS

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SHIPPING POLICY

We are not liable for lost or stolen packages once they are signed for.  ALL shipments will require a signature for delivery.

PLEASE EXAMINE YOUR PACKAGE BEFORE SIGNING FOR IT.

We only ship product to confirmed addresses.  If the shipping address is not the same as the billing address connected with your ATM/Debit/Checking Account it will not confirm. Shipping inside the US may take 5-7 business days. We only ship Monday – Saturday.  For shipping outside the US please allow 6 to 10 business days. 

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed we will not cancel or refund any pending orders.

INTERNATIONAL ORDER

You may incur additional charges via international custom charging policy. You are responsible for these charges whereas Gaea Mardol shipping cost covers only the importation of your order into your country.

RETURN POLICY

We do not offer refunds. Once your order is placed we can not issue any refunds.

Exchanges: All Hair must be in it’s natural state which means no dye, No chemicals, Unravel, or No cutting of the weft (unused).  You are allowed to exchange hair but you are responsible for all shipping fees unless we are at fault. You are allowed to exchange within 7 days from original purchase for a new bundle no refunds can be issued out. EXCHANGES ARE EXCLUDED DURING SALES.

PLEASE NOTE:

Gaea Mardol is not responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to Gaea Mardol.  We will contact you once your package arrives for reshipment.